/ Fuzzy Logic

One big thing

The ancient idea that explains why most brands fail, and what to do about it.

The Art of Visual Storytelling

/ Fuzzy Logic

One big thing

The ancient idea that explains why most brands fail, and what to do about it.

The Art of Visual Storytelling

The ancient Greek poet Archilochus wrote something that has hung around for pretty much two and a half thousand years.

“The fox knows many things, but the hedgehog knows one big thing.”

Seven simple words, but one of the most interesting ideas in the history of strategic thinking.

The philosopher, Isaiah Berlin, used it as the organising principle of a famous essay about great thinkers. He divided them into two types: foxes, who draw on many different ideas and pursue many different ends, seeing the world through multiple lenses simultaneously, and hedgehogs, who relate everything to a single central vision, a single organising idea, a single thing they know deeply and completely.

Berlin’s foxes included Aristotle, Shakespeare, Goethe. His hedgehogs included Plato, Dante, Dostoevsky.

Neither type is better. But they’re radically different.

And if we look at brands through this lens, at the ones that work and the ones that don’t, we see the same pattern.

The brands that genuinely work are almost always hedgehogs. They don’t try to say everything. They find their one true thing, the single idea that defines what they are and why they exist, and they say it clearly, consistently, and everywhere.

Volvo is safety. Apple is simplicity. Innocent is natural goodness. They aren’t companies with one product or one customer. They’re enormous, complex brands. But at the centre of everything they do is one organising idea that everything else connects back to.

The brands that struggle? Usually foxes. Too many messages. Too many audiences. Too many things they want to be known for. A website that lists seventeen different services. A social media presence that can’t quite decide who it’s talking to. A logo that tries to communicate everything and ends up communicating nothing.

Finding your one big thing is the hardest part of building a brand. It requires focus, which means it requires the courage to leave things out. It requires the discipline to keep coming back to the same idea even when you’re tempted to add another message, another service, another target audience.

But when you find it, and when you commit to it completely, something remarkable happens. Everything gets easier. The logo makes sense. The copy writes itself. The right customers find you, because you’re saying something specific enough for them to recognise themselves in it.

The hedgehog, after all, has no identity crisis. It knows exactly what it is.

So. Are you a fox or a fuzzpig?

If you’re not sure, that’s usually the answer.